Negotiations have become more common and people have understood the importance of negotiation these days and also realize that standing on the same foot will no longer be useful, even if it a business, or work, or trade etc.
Without negotiation, legal cases sometime might take on forever to complete where both the parties would not even be alive by then. Violent approach might also result in materialistic and physical casualties while trying to solve an issue
Learn the Situation: If you are a negotiator, or especially an inter mediator, you must firstly understand why there was an issue and what has caused the disagreements on both the sides. One must have a proper knowledge on who are the parties, what their concerns are and why was there an issue in the first place. Collecting further information about the object or scenario will also help to build a wider view point before starting the negotiation. When the parties learn that the negotiator have a lot of information, it will only increase the regards towards him or her.
Be Neutral and Not Influenced: One should not be biased by any external factors or personally influenced to anyone involved in the negotiation. Drawing attention on one side will totally spoil or bring down the trust towards the negotiator or mediator even if when he or she has the information to talk about.
One should be very neutral in the ideas and should be able to explain why a particular idea or deal is put forth so that the other people would understand that there is proper reasoning behind the attitude. Questioning people at the right time improves authenticity and wins the trust of the people involved
Be Patient and Sensible: Negotiation involves a lot of psychological drama and one must be able to read the characteristics of the people sitting around him or her. One should patiently listen to both the parties on what they present and hear them out with care.
Sometimes people might be a little over aggressive when talking about sensible, personal issues, assets or legal actions that can even offend a lot of other people. In that scenario, a person with good negotiation skills must be able to hold the nerve and patiently handle the situation. Reacting violently in such situations is of no use and not reacting properly will also end up in a disaster. Hence training on negotiation skills will also teach oneself to be more humane and emotionally controlled.